Frequently Asked Questions

Quick answers about personalization, production, delivery, and order support.

How long does production take?

Most made-to-order gifts are prepared within 3–7 business days. Production time is separate from carrier transit time and may be longer during peak seasons. The latest available estimate is shown during checkout or in your order confirmation.

Can I preview my personalization?

When a product provides a live preview, use it as a placement guide and review every detail carefully. For products without a live preview, we produce the item from the text, image, and options submitted with the order.

Can I change or cancel an order?

Contact us as soon as possible. We can only change or cancel an order before production begins. Because personalized orders can enter production quickly, requests are not guaranteed.

Where is my order?

Use the order tracking page with your order details. Tracking may take up to 48 hours to show its first carrier scan after a label is created.

What if my item arrives damaged or incorrect?

Email us within 14 days of delivery with your order number and clear photos of the item, packaging, and shipping label. We will review the issue for an appropriate remake, replacement, or refund.

Can personalized items be returned?

Personalized products generally cannot be restocked or resold, so change-of-mind returns are not accepted once production begins. This does not affect support for damaged, defective, or materially incorrect items.

How do I contact support?

Email [email protected] or use our contact form. Include your order number when your question is about an existing order.