Returns & Refunds
Personalized items are created for one person and usually cannot be restocked. This policy explains when we can help with a remake, replacement, or refund.
Damaged, defective, or incorrect items
Contact us within 14 days of delivery if an item arrives damaged, has a manufacturing defect, or is materially different from the personalization and options in your order. Include the order number and clear photos of the item, packaging, and shipping label.
Personalization mistakes
We produce personalized items from the details submitted at checkout. We cannot offer a free remake or refund for spelling, date, photo-quality, or option errors supplied by the customer. If you notice an error, contact us immediately; changes are only possible before production begins.
Change-of-mind returns
Personalized and made-to-order items are not eligible for change-of-mind returns after production begins. Non-personalized items, if offered, must be unused and returned in original condition; contact support before sending anything back.
Resolution and refunds
After review, we may offer a remake, replacement, partial refund, or full refund depending on the issue. Approved refunds return to the original payment method. Banks and payment providers may take additional time to post the credit.
Do not return an item without contacting us first. Email [email protected] so we can provide the correct next step.